The hand-crafted Matt Royal mattress you just purchased was made with the best contemporary mattress-making techniques, using materials and methods that are friendly to man and the environment. Having confidence in the excellent manufacture of its mattresses and in the quality of the materials it uses, Matt Royal provides warranties for its products.
Mattresses with a 7-year warranty
The warranty covers the springs, the metal frame, as well as the filling and lining materials of all mattresses. Matt Royal undertakes the repair or replacement of the mattress, at its discretion, with another of the same or a similar type, for the duration of the 7-year warranty, with the client not being required to pay for anything other than the transportation costs.
Mattresses with a 10-year warranty
After the 5-year period, the customer is required to contribute to the cost of replacement or repair by a percentage of 30% until the seventh year, 60% until the eighth year and 80% until the tenth year.
Mattresses with a 15-year warranty
After the 5-year period, the customer is required to contribute to the cost of replacement or repair by a percentage of 30% until the seventh year, 60% until the eighth year and 80% until the 15th year.
NOTE: The warranty applies on condition that the instructions recommended by the manufacturer on the use and care of the mattress are complied with. The warranty does not cover damages caused through the fault of the buyer, such as improper use of the mattress, its placement on rough surfaces, unsuitable boards, folding, moisture, organic stains, ironing, etc. In such cases, after making arrangements with the buyer, Matt Royal undertakes to repair the mattress; however the repair and transport costs are incurred exclusively by the buyer.